In compliance with Anti-Money Laundering (AML) regulations, withdrawals must return to the original deposit source. If your card has expired or is no longer active, you need to archive the card on the client portal withdrawal page with supporting documentation.
Required Documents
- Official Bank/Card Issuer Letter: A typed statement on official bank letterhead confirming the card is closed, expired, or unavailable (handwritten notes are not accepted).
- Bank Statement: A bank statement clearly showing your original deposit transaction to VT Markets made with the card you wish to archive.
Step-by-Step for Archiving Your Card in the Client Portal
- 1. Go to Withdraw Funds: Log in to the Client Portal, go to Funds, and select Withdraw Funds.
- 2. Enter Amount: Enter your withdrawal amount and click Continue.
- 3. Select Card: Choose the Credit Card method and locate the unavailable card.
- 4. Click Delete icon and Upload: Click the Delete icon, upload your official bank letter and bank statement, then click Update to submit.
If the Delete Icon Is Not Displayed
If the delete icon does not appear on your withdrawal page, submit your archive request via email:
- 1. Send an email to info@vtmarkets.com from your registered email address with the subject:
- 2. Card Archiving Request - [Your Full Name]
- 3. Include your trading account number, completed card number, and state that your card is unavailable, and attach both your official bank letter and the deposit bank statement.
Once your card is successfully archived, you can submit withdrawals through other methods on the client portal withdrawal page.