Being logged in with a read-only investor password, market timing, or account configuration limits can prevent trade execution. In addition, attempting to trade greyed-out reference symbols without the symbol suffix will result in order placement failures. 

Before you trade: Understand symbol suffixes and reference rates

Selecting the correct instrument suffix for your specific account type is required to place market orders.

• Non-tradable reference symbols: Symbols without a suffix appear greyed out in the Market Watch panel and exist solely as reference rates for calculating currency conversions on index products; they cannot be traded directly.

• Tradable account suffixes: To trade Forex pairs, Gold, Silver, and Oil, you must select symbols that include a suffix matching your specific account tier:

  • Standard STP accounts: Symbols ending in -STD (e.g., EURUSD-STD, AUDCAD-STD, XAUUSD-STD)

  • RAW ECN accounts: Symbols ending in -ECN (e.g., EURUSD-ECN, AUDCAD-ECN, XAUUSD-ECN)

  • VIP STP accounts: Symbols ending in -VIP (e.g., EURUSD-VIP, XAUUSD-VIP)

• Products without suffixes: Other instruments, such as commodities, shares, and indices, do not carry account-tier suffixes and can be identified and traded by their standard ticker names.

How to find and add tradable symbols on desktop

Display the complete list of available instruments in your desktop terminal.

1. Open your MT4 or MT5 desktop terminal and locate the Market Watch panel on the left.

2. Right-click anywhere inside the Market Watch window.

3. Select Show All to display the complete list of available products.

4. For Forex pairs, Gold, Silver, and Oil, choose the symbols that include your account suffix (e.g., EURUSD-STD or EURUSD-ECN rather than EURUSD).

5. For commodities, shares, and indices, select the standard symbol names to view live pricing and execute trades.

How to add tradable symbols on mobile devices

Enable suffix-specific symbols in the mobile app Quotes tab for on-the-go execution.

• On iOS devices:

  1. Open the MT4 or MT5 app and navigate to the Quotes tab.

  2. Tap the search bar or the + icon at the top of the screen.

  3. Browse the instrument categories or type the product name to locate the symbol with your account suffix.

  4. Tap the green + icon (or select Show) next to the symbol to add it to your active Quotes display.
      

     

      

• On Android devices:

  1. Open the MT4 or MT5 app and go to the Quotes tab.

  2. Tap the + icon in the upper-right corner.

  3. Search for the product name or locate it within the appropriate market category folder.

  4. Tap the symbol with your correct account suffix to instantly add it to your Quotes list for trading.

What if you still cannot execute trades?

Review these scenario solutions to identify account permissions, margin limits, or market schedules.

• Read-only investor password used: If the "New Order" button is greyed out or inactive, you are logged in using an investor (read-only) password rather than your master trading password; log out and re-authenticate using your master trading password.

• PAMM investor account structure: Investor sub-accounts under PAMM configurations are managed centrally by the designated money manager and cannot execute manual trades independently.

• Market closed or holiday schedules: Attempting to execute trades outside standard market hours, over weekends, or during public market holidays will be rejected; check specific trading hours by right-clicking the symbol in the Market Watch panel and selecting Specification.

• Identity verification (POI) not completed review: Your account identity verification is incomplete or undergoing review, temporarily restricting trade execution permissions.

• Insufficient free margin: Your account balance or available free margin is insufficient to cover the required margin for your chosen lot size; reduce your trade volume or deposit funds to increase margin capacity.

• VT Markets symbols not displaying at all: If no symbols appear, verify that your MT4/MT5 terminal is actively connected to the server and not showing "No connection" or "Invalid account".

Need more help?

If the issue persists after reviewing these points, contact Customer Support via 24/7 Live Chat on the official website or email info@vtmarkets.com from your registered address with the following details:

1. Registered full legal name and email address

2. MT4 / MT5 trading account number

3. The specific instrument symbol you are attempting to trade

4. Full-screen screenshot or screen recording displaying the error message or prompt in your terminal