A “No Connection” error means your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) platform cannot establish or maintain a connection with the trading server. Possible causes include an unstable internet connection, incorrect login details, network restrictions, or temporary connectivity issues. Your existing open positions, pending orders, and server-side Stop Loss (SL) and Take Profit (TP) instructions remain active, but you may be unable to manually open, modify, or close trades through the disconnected platform until the connection is restored.
Understanding the Connection Status
The indicator sits in the bottom-right corner of the platform.
Status | Meaning |
|---|---|
Green or blue bars with a data rate | The platform is connected and receiving market prices. |
No connection | The platform cannot connect to the trading server. |
Invalid account | The account number, password, or selected server does not match the account details. |
How do I restore my MT4 or MT5 connection?
Follow these checks in order and try reconnecting after each one.
Check your internet connection
- Open a website to confirm your device is online.
- If the connection is unstable, try another network, such as switching between Wi-Fi and mobile data.
- If you use a VPN or proxy, temporarily disconnect it where permitted and test again.
Check your trading account and server
- On MT4 or MT5 desktop:
- Go to File → Login to Trade Account.
- Confirm your trading account number, trading password, and assigned server.
- Click the connection indicator in the bottom-right corner and select Rescan Servers, if available.
- On MT4 mobile, use the connection refresh or server options if available. Navigation varies by device and application version.
Restart the platform and device
- Close MT4 or MT5 completely, then reopen it.
- If the issue continues, restart your computer or mobile device.
Check whether security software is blocking MetaTrader
Review your firewall and antivirus permissions to confirm that MT4 or MT5 is allowed to access the internet.
Reinstall the platform if the issue continues
Back up any locally stored Expert Advisors (EAs), indicators, and settings, then reinstall the latest version available from the official VT Markets website.
Are My Open Positions Still Active
Yes. Your trading positions and orders are maintained on the trading server, independently of your device's connection status.
- Open Positions: Remain active and continue to be affected by market price movements.
- Pending Orders: Remain active and may be triggered when their conditions are met.
- Stop Loss / Take Profit: Existing server-side Stop Loss and Take Profit instructions remain active.
- Manual Trading: You may be unable to open, modify, or close positions through the disconnected platform.
Important: A connection error does not automatically close your positions or prevent trading losses.
How Do I Know When The Connection Has Been Restored
Once the connection has been successfully restored:
- The connection indicator will show an active data rate.
- Market prices will resume updating in Market Watch.
- You should be able to place, modify, and close trades normally.
Risk Warning
Trading Contracts for Difference ("CFDs") and other leveraged financial derivatives involve a high degree of risk and may not be suitable for all investors. Leverage can magnify both gains and losses, and you may lose all of your invested capital. You should ensure that you fully understand the risks involved before trading.
The information provided on this website is for general information purposes only and does not constitute investment advice, a recommendation or an offer or solicitation to buy or sell any financial instrument.