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What should I do if I am unable to log in to my MT4/5 Trading account?

When logging into MetaTrader 4 (MT4) or MetaTrader 5 (MT5), issues such as an unlisted trading server, an "Invalid Account" error, or a "No connection" status typically arise from outdated server directories, incorrect login credentials, or temporary local network interruptions. Follow the troubleshooting steps below to resolve each issue.
 

Trading Server Missing when logging into MT4/5

  • Steps for refreshing the server in MT4/5 when logging in to the trading account on Desktop (PC / Mac):

    1. 1. Open the terminal, click File in the top navigation menu, and select Open an Account.

    2. 2. In the search box at the bottom of the broker list, type VT Markets (or the legal entity name, such as VT Markets (Pty) Ltd), then click Scan.

    3. 3. Wait a few seconds for the network scan to refresh the server list, then click Cancel to close the setup window.

    4. 4. Go back to File > Log In to Trade Account. Expand the Server dropdown menu to find and select your assigned VT Markets server.

       

  • Steps for refreshing the server in MT4/5 when logging in to the trading account on Mobile (iOS / Android MT4/5App):

    1. 1. Go to Settings (iOS) or the sidebar menu (Android) > Manage accounts > tap the + icon > select Login to an existing account. In the search bar, type VT Markets and select your exact assigned server

    2. 2. Clear all cache: In the MT4/MT5 app, go to Settings > Storage (or Data & Storage) > tap Clear all cache to remove outdated cached network files, restart the app, and search again.

    3. 3. Reinstall App: If the server still does not appear, uninstall the MT4/5 app, download the MT4/5 App latest version from the Apple App Store or Google Play Store, and repeat the search.

  • Steps to Resolve "Invalid Account" or "Authorization Failed" Error message when logging in to the trading account 

    1. 1. Verify Account Details: Check your trading account confirmation email to ensure the account number, master trading password, and assigned server match exactly.

    2. Check Exact Server Name: Ensure you are selecting the exact server assigned to your account (for example, VTMarkets-Live 2 is distinct from VTMarkets-Live).

    3. Enter Password Manually: Type your password manually rather than copying and pasting to avoid accidental leading or trailing blank spaces. Ensure Caps Lock is off and capitalization is correct.

    4. Check Trading account expiration: The trading account may have expired due to standard inactivity rules. You can create a new trading account at any time via the Client Portal.

  • Issue 3: "No Connection" or "0 / 0 Kb" in the Bottom-Right Corner

    1. Check Local Internet Connection: Verify that your local Wi-Fi or cellular connection is active and stable by loading an external webpage in your browser.

    2. Perform Network Rescan:

      • In the MT4/MT5 desktop terminal, left-click on the connection status icon in the bottom-right corner displaying No connection or 0 / 0 Kb.

      • Select Network Rescan from the popup menu to ping available access points and restore the connection.

    3. Re-enter Credentials: If rescanning does not connect, navigate to File > Log In to Trade Account and re-enter your account number and password.

 

  • Need More Help?

    • If you continue to experience login failures after following these steps, contact Customer Support via 24/7 Live Chat or email info@vtmarkets.com with the following details:

      1. Registered full legal name and email address

      2. MT4 / MT5 trading account number and assigned server

      3. Operating system and device type (e.g., Windows 11, macOS, iOS, Android)

      4. Full screenshot of the error message or terminal display

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