If you are experiencing issues opening or closing a position on your trading platform, please perform a quick self-diagnostic check on the following five critical factors:

• 1. Market Availability & Trading Hours:

  • Active Trading Hours: Ensure that the specific asset class you are trading is currently open. Different financial instruments have distinct trading sessions and rollover breaks, which can be verified on MT4/MT5 or the VT Markets App.

  • Weekends & Holidays: Verify that your trade attempt does not coincide with weekend market closures or international public holidays in our website announcements.

• 2. Account Status & Verification (KYC):

  • Read-Only Mode: Your account may be restricted to read-only access if profile verification remains incomplete or if you logged in using an investor (read-only) password instead of your master trading password.

  • Identity Verification Status: Trading is temporarily disabled if Proof of Identity (POI) has not been submitted or was rejected (e.g., blurry image, cropped edges, or expired document). You can check your status in the Client Portal.

• 3. Scheduled Server Maintenance:

  • Routine system optimizations, server upgrades, and data synchronizations typically occur during weekend market closures or short session transitions, during which trade execution is temporarily paused.

• 4. Symbol Suffix Selection:

  • Different account types (Standard STP vs. RAW ECN) utilize distinct liquidity feeds marked by specific symbol suffixes. Ensure you add and trade the exact instrument symbol that matches your account type.

• 5. Connection & Login Credentials:

  • Confirm that you have logged into your MT4/MT5 platform using your primary trading (master) password and are connected to the correct assigned server.

     

• Need More Help?

  • If you have checked all the factors above and still cannot execute trades, please contact our Support Team via Live Chat or email info@vtmarkets.com  with the following details for immediate assistance:

    1. Trading account number

    2. Instrument symbol and trade order type

    3. Exact error message or code shown on the platform (e.g., "Trade is disabled", "Off quotes")

    4. Screenshot of the issue