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Can an archived VT Markets trading account be reactivated, and how do I check its status?

Archived trading accounts cannot be reactivated or reopened under any circumstances. To maintain server performance and optimize execution speeds across trading terminals, VT Markets automatically archives dormant accounts that meet designated balance and inactivity thresholds. Clients who wish to resume trading can open an additional live account instantly through the VT Markets Client Portal.

  • Automatic archiving conditions for live trading accounts

    • • General preparation for discontinuing an account: To retire a specific trading account, close all open positions, cancel all active pending orders, withdraw the remaining balance, and halt all activity.

    • • MT4 trading accounts: Inactive for 90 or more consecutive days (no terminal logins, trades, deposits, or withdrawals), account balance below 10 units of the account base currency (e.g., less than 10 USD, 10 EUR, or 10 GBP), and zero open positions or pending orders.

    • • MT5 trading accounts: Inactive for 90 or more consecutive days, account balance equal to or less than 0 in the account currency, and zero open positions or pending orders.

    • • MT5 Cent (USC) trading accounts: Inactive for 90 or more consecutive days, account balance below 100 USC, and zero open positions or pending orders.

    • • Copy trading accounts: Inactive for 90 or more consecutive days (no trades, deposits, withdrawals, or active copy relationships), account balance below 10 USD, and zero open positions or pending orders.

  • Archived policy and terminal restrictions for live trading accounts

    • • Client Portal status transition: Once an account meets archiving conditions, the internal system updates its status from "Active" to "Inactive" inside the VT Markets Client Portal.

    • • Trading terminal access blocked: You cannot log in to MT4, MT5, or WebTrader terminals or place new market orders using the credentials of an archived account.

    • • Permanent deactivation: Archived accounts cannot be restored, funded, or reactivated under any circumstances.

  • How to verify trading account status in the Client Portal

    1. 1. Log in to the VT Markets Client Portal using your registered email and password.

    2. 2. Go to Account > Live Account from the navigation sidebar.

    3. 3. Change the account status filter dropdown from "Active" to Inactive.

    4. 4. Review the listed accounts; if your trading account appears under this filter, it has been permanently archived.

  • How to open a new live trading account

    1. 1. Log in to the VT Markets Client Portal.

    2. 2. Navigate to Account on the left-hand navigation menu.

    3. 3. Click Open Account (or Add Account).

    4. 4. Select your preferred trading platform (MT4 or MT5), account type (Standard STP or RAW ECN), and account base currency.

    5. 5. Submit the request to receive your new account login credentials immediately.

  • Troubleshooting and common inquiries

    1. 1. Why can't I log in to MT4/MT5 with valid credentials?

      • • If the terminal displays "Invalid Account" or "Authorization Failed", check the "Inactive" tab in the VT Markets Client Portal to see if the account was archived due to 90+ days of dormancy.

  • Need more help?

    • If you have inquiries regarding an archived account or need assistance, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com with the following details:

      1. 1. Registered email address

      2. 2. Affected trading account number and platform (MT4, MT5, or Copy Trading)

      3. 3. Details of your inquiry or a screenshot of your portal account dashboard

 

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