VT-Wallet only supports the following public blockchain coins: BTC, ETH, USDT, and USDC. If you deposit an unsupported coin or use an unsupported network, the funds will not be credited to your VT-Wallet.
The outcome depends on whether the coin or network is supported by our underlying provider (Bybit):
- If supported by Bybit — The funds will not appear in your VT-Wallet, but a refund may be possible. Contact Customer Support to apply for a refund. Once approved, the funds will be returned via the original transfer path. This is a manual process and may take some time.
- If not supported by Bybit — The funds may be permanently lost. In this case, you will need to contact the sending platform directly for further assistance.
Important: Always verify the coin and network before initiating a transfer. Incorrect deposits may not be recoverable.
Need More Help?
If you need to apply for a refund, contact Customer Support or email info@vtmarkets.com and provide:
- 1. Your registered email address
- 2. Your trading account number
- 3. The coin type and network used
- 4. The transaction hash (TXID)
- 5. The amount and date of the transfer