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Which cryptocurrencies and blockchain networks are supported by VT-Wallet?

VT-Wallet supports four primary cryptocurrencies across six major public blockchain networks to provide flexible liquidity, rapid settlement speeds, and strict transaction security. VT Markets continuously assesses market demand to expand token and network coverage. To protect your assets against permanent on-chain loss, digital transfers must strictly adhere to network-matching guidelines.

  • Supported cryptocurrencies in VT-Wallet

    • • BTC (Bitcoin)

    • • ETH (Ethereum)

    • • USDT (Tether)

    • • USDC (USD Coin)

  • Supported blockchain networks and asset mapping in VT-Wallet

    • • Bitcoin network: Supports BTC transfers exclusively.

    • • Ethereum (ERC20): Supports ETH, USDT, and USDC.

    • • Tron (TRC20): Supports USDT.

    • • BNB Smart Chain / BSC (BEP20): Supports ETH, USDT, and USDC.

    • • Solana network: Supports USDT and USDC.

    • • Base network: Supports ETH and USDC.

  • Critical network matching rules and asset safety standards in VT-Wallet

    • • Exact network alignment: When initiating an on-chain deposit or withdrawal via the VT Markets Client Portal or mobile app, the network selected in your external wallet or exchange must match the network selected in VT-Wallet identically (e.g., USDT sent via TRC20 must strictly be transferred to a TRC20 recipient address).

    • • Permanent loss warning: Blockchain transactions are immutable and cannot be canceled or reversed once transferred. Dispatching assets across mismatched chains, unsupported protocols, or unlisted contracts will lead to the permanent and irrecoverable loss of funds.

    • • Registered region restrictions: VT-Wallet features availability depends on your registered region.

 

  • VT-Wallet Troubleshooting and transfer verification checklist 

    • • Transfer pending on-chain:

      • • Obtain the transaction hash (TXID) from your external wallet or exchange and check its status on the relevant public blockchain explorer to confirm it has reached the required block confirmations.

    • • Funds debited externally but not credited to VT-Wallet:

      • • Double-check that the recipient address and network selected during checkout match the details generated in the Client Portal.

      • • Retain the transaction hash (TXID) for review by the internal team.

  • Need more help?

    • If you experience transaction delays, encounter errors during deposit/withdrawal submission, or have questions regarding network compatibility, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com from your registered email address with the following details:

      1. 1. Registered full legal name and email address

      2. 2. Token symbol, transfer network, and exact amount

      3. 3. Plain-text transaction hash (TXID)

      4. 4. Screenshot of the completed transaction from your personal wallet or exchange showing the timestamp and addresses

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