If you cannot log in to your VT Markets demo account, the issue is typically caused by incorrect login credentials, a forgotten trading password, or automatic account deletion due to platform expiration rules. You can retrieve your original password from your registration confirmation email, reset it via the Client Portal, or open a new demo account at any time.
Demo Account Password Reset Steps
1. Log in to the VT Markets Client Portal.
2. Navigate to Account in the left menu and set the view filter to Demo Accounts.
3. Locate the relevant demo account card and click the Settings (gear) icon.
4. Select Change Trading Password, then click Forgot Password.
5. Follow the on-screen instructions to configure and confirm your new trading password.
Demo Account Self-Diagnosis and Login Troubleshooting
Credential Verification: Verify that your Demo Account Number, Trading Password, and Server Name strictly match the details in your original confirmation email.
Manual Entry: Type your trading password manually instead of using copy-and-paste to prevent trailing spaces or hidden characters.
Exact Server Selection: Ensure the correct server name is selected from the platform dropdown menu (e.g.,
VTMarkets-Demo).Instant Replacement: If your demo account has expired or credentials cannot be recovered, or if your credentials and server configurations are verified but login attempts continue to fail, open a new demo account through the Client Portal rather than troubleshooting an inactive account.