If you cannot log in to your demo account, check your demo account's validity period and login credentials:
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Demo Account 30-Day Expiration Policy: Demo accounts are automatically expired and deleted by the server according to platform rules:
- MT4 Demo Accounts: Deleted automatically 30 days after registration, regardless of trading activity.
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MT5 Demo Accounts: Deleted after 30 consecutive days of inactivity on the MT5 app or desktop terminal.
- Demo Account Login Credentials Incorrect:
- 1. Ensure your Demo Account Number, Trading Password, and Server Name match the details sent in your demo account registration confirmation email.
- 2. Type your password manually instead of copying and pasting, which can accidentally include extra spaces.
- 3. Ensure you select the exact server, eg, VTMarkets-Demo
Expired demo accounts cannot be restored. If you have verified your details but continuous login attempts still fail, please refer to this article to open a new demo account, or contact customer service or email info@vtmarkets.com for further assistance.