Why is the price chart not moving on the VT Markets App?

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Your questions, our answers

If the price chart appears frozen or is not updating, it's usually due to one of the following:

Markets are closed – The instrument you're viewing may be outside its trading hours. Tap the info icon at the top right of the chart to check the product's trading hours.
Server maintenance or upgrade – VT Markets occasionally performs system maintenance. Check the pop-up announcements in the App or go to Trading > Notifications on the official website for updates.
Outdated app version – Make sure you're using the latest version of the VT Markets App. Update it from the App Store or Google Play.

Need More Help?

If the chart is still not moving after checking the above, contact Customer Support or email info@vtmarkets.com and provide:

1. Your registered email address
2. The symbols you're viewing
3. A screenshot of the frozen chart

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VT Markets is a brand name with multiple entities authorised and registered in various jurisdictions.
· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
· VT Markets Limited is an investment dealer authorised and regulated by the Mauritius Financial Services Commission (FSC) under license number GB23202269.

VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

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