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How do I convert cryptocurrency inside my VT-Wallet?

You can swap between Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and USD Coin (USDC) instantly using the built-in Convert feature inside the VT Markets Client Portal. Conversions execute immediately at real-time market exchange rates with zero handling fees from VT Markets.

What you need to know before converting cryptocurrency

Before executing a swap in your VT-Wallet, review the following rules and rates:

  • Supported digital assets:

    Instant conversions are supported between BTC, ETH, USDT, and USDC.

  • Zero conversion fees:

    VT Markets charges no handling fees for using the Convert feature.

  • Real-time exchange rates

    Conversions are calculated and settled using live market exchange rates at the moment you confirm the transaction.

Steps to convert cryptocurrency in VT-Wallet

Follow these steps to swap digital assets directly on your VT-Wallet dashboard:

  1. Log in to the VT Markets Client Portal using your registered email address and password.

  2. Select VT-Wallet from the left-hand navigation menu.

  3. On the VT-Wallet dashboard, click Convert.

  4. Under From, select the cryptocurrency you want to convert, and under To, select your target cryptocurrency.

  5. Enter the amount you wish to swap.

  6. Review the live exchange rate and conversion summary carefully, then click Confirm to update your VT-Wallet balances immediately.

What if a conversion fails or cannot be submitted

  • Insufficient balance alert: 

    Verify that your selected From asset has enough available balance in your VT-Wallet to cover the requested swap amount.

  • Quoted rate expired: 

    Because cryptocurrency market prices update continuously, exchange rate quotes remain valid for a brief window. If a prompt indicates that your quote has expired, refresh and confirm the updated rate to complete your swap.

Need more help?

If your VT-Wallet balance does not update after confirming a conversion or you encounter an error during the swap, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:

  1. Full registered legal name and email address

  2. Converted cryptocurrency pair (e.g., BTC to USDT) and exact amounts

  3. Approximate date and timestamp of the conversion attempt

  4. A screenshot of any error prompt or conversion record in the Client Portal

 

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