You can perform instant, zero-fee internal transfers between your VT-Wallet and your MT4/MT5 trading accounts 24/7 through the VT Markets Client Portal. We support transfers between fiat currencies and cryptocurrencies based on real-time market conversion rates.

Policies and Restrictions in Transferring Funds Between VT-Wallet and MT4/5 Trading Account

• Account Scope: Transfers are permitted strictly between your own registered VT-Wallet and your personal MT4/MT5 trading accounts. Third-party transfers between different clients are strictly prohibited.

• Supported Currencies: Internal transfers support exchanges between Fiat and Crypto (e.g., migrating funds from a VT-Wallet with BTC directly into a USD trading account).

• Exchange Rate Calculation: Conversions between crypto and fiat balances are calculated dynamically using real-time market exchange rates at the exact moment of transfer submission.

• Fee Policy: Internal transfers between VT-Wallet and your trading accounts are 100% free of handling charges.

• Compliance Validation: Transfers from MT4/MT5 back to VT-Wallet are subject to standard verification of original fund sources and available fiat quotas.

• Open Positions and Margin Protection: To safeguard portfolios against rapid market volatility and prevent margin calls during capital migration, the system blocks internal transfers if the source account has active open trades. You must close all open positions before initiating an internal transfer.

• Credit Bonus Removal: In accordance with the relevant promotional terms, if you transfer funds from your trading account to your VT-Wallet, any credit bonus held in that trading account will be either fully or partially deducted.
   

Steps for transferring Funds between VT-Wallet and MT4/5 Trading Account via Client Portal

1. 1. Log in to the VT Markets Client Portal and click VT-Wallet on the left-hand navigation menu.

2. 2. In the VT-Wallet dashboard, click the Transfer button.

3. 3. Select Transfer Direction:

   • Wallet to Trading Account: Choose VT-Wallet under From (specifying the cryptocurrency) and select your target MT4/MT5 trading account under To.

   • Trading Account to Wallet: Choose your source MT4/MT5 trading account under From and select VT-Wallet under To.

4. Enter the transfer amount, review the calculated exchange rate and transaction summary, and click Submit to finalize the request.

Troubleshooting when transferring Funds between VT-Wallet and MT4/5 Trading Account

• Target Account Not Visible: Confirm that your MT4/MT5 trading account is active; archived, disabled, or read-only accounts cannot send or receive internal transfers.

• Transfer Amount Rejected: If transferring from a trading account to VT-Wallet, verify that your trading account has no open positions, and account for any promotional credit bonus adjustments.

• Delayed Clearance: While most internal transfers execute instantly, larger conversions or withdrawals back to VT-Wallet may undergo brief security validation before reflecting in your wallet balance.

   

Need More Help?

• If your transfer is delayed or if you have questions regarding internal transfers, contact Customer Support via 24/7 Live Chat on our website or email info@vtmarkets.com from your registered address with the following details:

  1. 1. Registered email address

  2. 2. MT4 / MT5 trading account number

  3. 3. Transfer direction (Wallet to Trading Account or Trading Account to Wallet)

  4. 4. Currency, transfer amount, and transaction submission time

  5. 5. Screenshot of any system error prompt or transaction record