VT Markets offers promotional credit bonuses to expand usable margin (Equity) and help absorb market volatility. Bonus crediting timeframes, eligibility criteria, and maximum allocation limits vary depending on the specific campaign; most standard deposit bonuses are automatically credited within 24 hours of a confirmed deposit.

Credit Bonus Crediting Timeframes

• Deposit Bonuses: For standard deposit bonus campaigns, credits are automatically added to your trading account within 24 hours after your deposit is credited and approved.

• Other Campaigns: For trading volume cashbacks, welcome promotions, or special seasonal events, processing times and crediting schedules vary according to each event's specific Terms and Conditions (T&Cs).

   

Why Am I Not Receiving My Deposit (Credit) Bonus? 

• Regional Eligibility: Promotional campaigns are tailored to specific countries or regions based on the jurisdiction where your account is registered.

• Account Type & Deposit Criteria: Certain promotions apply only to designated account categories (e.g., Standard STP accounts) and require a specific minimum deposit threshold to qualify.

• Promotion Terms & Conditions (Opt-in Requirements): Some promotions require opting in through the portal before depositing; full terms, active promotions, and eligible country lists are published under the Promotion section of the Client Portal or VT Markets App.

• What Is the Maximum Credit Bonus I Can Receive? (Cap Policy)

  • Campaign-Specific Limits: Every promotional campaign features its own unique maximum credit bonus cap framework rather than a fixed global limit.

  • Where to Check: Review the specific Terms and Conditions (T&Cs) on the Promotion page via the Client Portal or VT Markets App for exact credit bonus caps, calculation methods, validity periods, and deduction rules.

Troubleshooting and Common Issues about Credit Bonus

• Deposit Credited for Over 24 Hours with No Bonus: Log in to the Client Portal to confirm whether your deposit status is marked as "Completed or Successful"; the 24-hour crediting countdown begins only after funds have officially settled.

• Missing Manual Opt-in: If a promotion requires opting in before depositing, deposits made prior to clicking the registration button will not automatically trigger the bonus.

• Maximum Credit Cap: Bonus caps generally apply per client profile rather than per individual sub-account; reaching the maximum limit on one trading account prevents additional credits on other trading accounts under the same profile.

   

Need More Help?

• If your credit bonus has not appeared within the expected timeframe after meeting all campaign criteria, contact Customer Support via 24/7 Live Chat or email info@vtmarkets.com with the following details:

  1. 1. Registered email address

  2. 2. MT4 / MT5 trading account number

  3. 3. Name of the promotional campaign

  4. 4. Deposit amount and exact deposit date/time (if applicable)

  5. 5. Screenshot of your deposit record from the Client Portal