For most standard deposit bonus campaigns, promotional credit bonuses are added to your trading account automatically within 24 hours after your deposit status is marked as Approved, Completed, or Successful. Crediting timeframes, eligibility rules, and maximum bonus limits vary by campaign, and you can check all active offers under the Promotions tab in the VT Markets Client Portal or the VT Markets App.
When will credit bonuses be credited to your trading account
The time it takes for credit bonuses to be credited to your account may vary depending on the specific activity you participated in; please refer to the information below.
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Standard deposit bonuses:
Automatically credited within 24 hours after your qualifying deposit reaches Approved, Completed, or Successful status.
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Other campaigns and trading rewards:
Processing schedules and payout timelines depend on the specific event's Terms and Conditions (T&Cs).
Why is your credit bonus not credited
If you have not received a promotional credit bonus, check whether any of the following campaign conditions apply to your profile or deposit:
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Your regional ineligibility
Promotional offers are available only to clients residing in participating countries or territories listed in the campaign's Terms and Conditions.
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Your trading Account type and minimum deposit ineligibility
Many promotions apply only to designated trading account types (such as Standard STP accounts) and require a minimum deposit amount per transaction to qualify.
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You did not opt in to the promotion first
Certain promotions require you to click Opt In on the Promotions page before submitting your deposit. Deposits completed prior to opting in will not trigger the bonus automatically.
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You have reached the maximum limit for available credit.
Each promotion has its own maximum credit limit, which generally applies per client profile rather than per individual trading account. Once you reach the maximum cap on one account, additional deposits into other accounts under your profile will not receive further credit.
Need more help?
If your deposit has been completed for over 24 hours and you have met all promotion requirements without receiving your credit bonus, contact Customer Support via 24/7 Live Chat on our official website or email info@vtmarkets.com from your registered email address with the following details:
Full registered legal name and email address
MT4 or MT5 trading account number
Name of the promotional campaign
Exact deposit amount, currency, and deposit date/time
A screenshot of your deposit record from the VT Markets Client Portal