VT Markets offers promotional credit bonuses to expand usable margin (equity) and help absorb market volatility. Credit Bonus crediting timeframes, eligibility criteria, and maximum allocation limits vary depending on the specific campaign; most standard deposit bonuses are automatically credited within 24 hours of a confirmed deposit. You can review ongoing offers or promotions directly in the VT Markets Client Portal.

• Credit bonus crediting timeframes

  • • Deposit bonuses: For standard deposit bonus campaigns, bonus credits bouns are automatically added to your trading account within 24 hours after your deposit status is approved, completed, or successful.

  • • Other campaigns: For trading rewards or special seasonal events, processing times and crediting schedules vary according to each event's specific Terms and Conditions (T&Cs).

• Why am I not receiving my deposit (credit) bonus?

  • • Regional eligibility: Promotional campaigns are tailored to specific countries or territories based on your registered region.

  • • Account type and deposit criteria: Certain promotions apply only to designated account categories (e.g., Standard STP accounts) and require a specific minimum deposit threshold to qualify.

  • • Promotion terms and conditions (opt-in requirements): Some promotions require opting in through the portal before depositing; full terms, active promotions, and eligible country lists are published under the Promotion section of the VT Markets Client Portal or the VT Markets App.

  • • Maximum credit bonus cap policy:

    • Campaign-specific limits: Every promotional campaign features its own unique maximum credit bonus cap framework.

    • Where to check: Review the specific Terms and Conditions (T&Cs) on the Promotion page via the VT Markets Client Portal or VT Markets App for exact credit bonus caps, calculation methods, and validity periods.

• Troubleshooting common issues with credit bonuses

  • • Deposit credited for over 24 hours with no bonus: Log in to the VT Markets Client Portal to confirm whether your deposit status is marked as "Completed" or "Successful".

  • • Missing manual opt-in: If a promotion requires opting in before depositing, deposits made prior to clicking the registration or enrollment button will not automatically trigger the bonus.

  • • Maximum credit cap reached: Bonus caps generally apply per client profile rather than per trading account; reaching the maximum limit on one trading account prevents additional credits on other trading accounts under the same profile.

  • • Does a deposit into another trading account qualify as a first deposit?

    • No. The first deposit bonus applies only to the very first deposit made across your entire profile, not per trading account. If you have already deposited into any trading account, a deposit into a new or additional account will be treated as a subsequent deposit.

      For example, if you deposited $100 into your first MT5 trading account and later opened a second MT4 account and deposited $200, only the initial $100 deposit qualifies as your first deposit. The $200 into the second account is considered a subsequent deposit, even though it's the first deposit into that specific account.

• Need more help?

  • If your credit bonus has not appeared within the expected timeframe after meeting all campaign criteria, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com for review by the internal team with the following details:

    1. 1. Registered full legal name and email address

    2. 2. MT4 / MT5 trading account number

    3. 3. Name of the promotional campaign

    4. 4. Deposit amount and exact deposit date/time (if applicable)

    5. 5. Screenshot of your deposit record from the VT Markets Client Portal