Why haven't my tier points updated even though I've made a deposit?

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Your questions, our answers

Once your deposit has been credited to your trading account, your membership tier points are calculated daily at 00:00 (UTC+3) based on your activity from the previous day, and the updated figures are synchronized for display at 09:00 (UTC+3) on your IB Portal.

Please follow these steps to view your points history:
1. Log in to the IB Portal
2. Click on ClubÉlite
3. Click on View History

If the tier points have still not been updated after more than two business days, you can contact our customer support team or email info@vtmarkets.com for further assistance.

Please include relevant trading details in your email so that our team can assist you promptly.

Risk Warning: Trading CFDs carries a high level of risk and may not be suitable for all investors. Leverage in CFD trading can magnify gains and losses, potentially exceeding your original capital. It’s crucial to fully understand and acknowledge the associated risks before trading CFDs. Consider your financial situation, investment goals, and risk tolerance before making trading decisions. Past performance is not indicative of future results. Refer to our legal documents for a comprehensive understanding of CFD trading risks.

The information on this website is general and doesn’t account for your individual goals, financial situation, or needs. VT Markets cannot be held liable for the relevance, accuracy, timeliness, or completeness of any website information.

Our services and information on this website are not provided to residents of certain countries, including the United States, Singapore, Russia, Hong Kong, and jurisdictions listed on the FATF and global sanctions lists. They are not intended for distribution or use in any location where such distribution or use would contravene local law or regulation.

VT Markets is a brand name with multiple entities authorised and registered in various jurisdictions.
· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
· VT Markets Limited is an investment dealer authorised and regulated by the Mauritius Financial Services Commission (FSC) under license number GB23202269.

VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

Your questions, our answers

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