What should I do if my deposit is not reflected in the membership tier progress?

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If you have completed a deposit but the funds have not been credited to your trading account within 30 minutes, please prepare the following information in advance and contact us:

1. Your trading account number
2. Your transfer receipt/transaction proof
3. You may send the details to our online customer support.

For deposits made via e-wallets or cryptocurrency, please also provide:
1. Payment ID
2. TXID/HASH (Transaction ID)

For email inquiries, please send the details to info@vtmarkets.com

Risk Warning: Trading CFDs carries a high level of risk and may not be suitable for all investors. Leverage in CFD trading can magnify gains and losses, potentially exceeding your original capital. It’s crucial to fully understand and acknowledge the associated risks before trading CFDs. Consider your financial situation, investment goals, and risk tolerance before making trading decisions. Past performance is not indicative of future results. Refer to our legal documents for a comprehensive understanding of CFD trading risks.

The information on this website is general and doesn’t account for your individual goals, financial situation, or needs. VT Markets cannot be held liable for the relevance, accuracy, timeliness, or completeness of any website information.

Our services and information on this website are not provided to residents of certain countries, including the United States, Singapore, Russia, and jurisdictions listed on the FATF and global sanctions lists. They are not intended for distribution or use in any location where such distribution or use would contravene local law or regulation.

VT Markets is a brand name with multiple entities authorised and registered in various jurisdictions.
· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
· VT Markets Limited is an investment dealer authorised and regulated by the Mauritius Financial Services Commission (FSC) under license number GB23202269.

VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

Your questions, our answers

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