What should I do if I am not receiving the SMS code?

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Please make sure you always tap "Send Code" before you receive the SMS code. After you tap Send Code, the code is delivered to your registered phone number or WhatsApp and typically arrives within one minute.

In some cases, delivery may be delayed or fail due to local telecom network issues. If you do not receive the code after waiting a few minutes, try the following steps before contacting support.

Ensure your registered phone number is correct and your device has a network signal.
Check your SMS inbox and WhatsApp messages, including any filtered or spam folders.
Wait at least one minute, then tap Send SMS Code again to request a new code.

If you are still unable to receive the SMS verification code after trying the steps above, please reach out to our Live Chat support team and provide the screenshot you are currenty oprate page.

Risk Warning: Trading CFDs carries a high level of risk and may not be suitable for all investors. Leverage in CFD trading can magnify gains and losses, potentially exceeding your original capital. It’s crucial to fully understand and acknowledge the associated risks before trading CFDs. Consider your financial situation, investment goals, and risk tolerance before making trading decisions. Past performance is not indicative of future results. Refer to our legal documents for a comprehensive understanding of CFD trading risks.

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· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
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VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

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