Yes, VT Markets provides negative balance protection for trading accounts to protect clients during extreme market conditions. When high market volatility, sudden price gaps, or stop-outs cause your account equity to drop below zero, our negative balance protection policy ensures that your balance is restored to zero without holding you liable for deficit debt.

How Negative Balance Protection Works (Automatic vs. Manual)

• Reset Negative Balance by Automatic System :

  • An automated system sweep runs continuously across all trading accounts every 3 minutes.

  • When triggered, any qualified negative account balance is automatically cleared back to zero.

• Reset Negative Balance by Manual Self-Service in Client Portal:

  • If the automated sweep is delayed and your trading account balance remains negative for more than 1 hour, a manual self-service reset feature is unlocked in your portal.

  • To reset the balance manually in the Client Portal:

    1. 1. Log in to the VT Markets Client Portal.

    2. 2. Navigate to the Accounts section.

    3. 3. Locate the affected MT4 or MT5 account card.

    4. 4. Click the Settings (gear) icon and select Reset balance to immediately clear the deficit.

Important Conditions and Usage Rules for applying a balance reset

• All Active Trades Must Be Closed: The system cannot process an automated or manual balance reset while open positions or pending orders remain on the account. All trades must be fully closed first.

• Credit Bonus Adjustments: If your account holds an active credit bonus, completing a balance reset may result in the credit bonus being partially or fully removed in accordance with promotion terms.

• PAMM Account Exclusions: PAMM accounts operate under a separate account type and are not eligible for self-service balance resets via the portal.

• Wait for Full Reset Before Depositing: To avoid new deposit funds being used to cover an existing deficit, confirm that your balance displays as 0.00 before making any new deposits.

   

Troubleshooting Common Issues

• The "Reset balance" option does not appear after 1 hour in the client portal:

  • Ensure that all open positions and pending orders are closed.

  • Refresh your browser page to reload the portal status.

  • Confirm that the account is not a PAMM account.

• System sweep delays:

  • Extreme market-wide volatility events may temporarily delay automated 3-minute sweeps due to queue processing times. Use the manual reset option if the sweep does not complete promptly after 1 hour.

     

Need More Help?

• If your account balance has remained negative for over 1 hour and the reset button still does not appear after refreshing, contact Customer Support via 24/7 Live Chat or email info@vtmarkets.com with the following details:

  1. 1. Registered email address

  2. 2. Affected MT4 / MT5 trading account number

  3. 3. Screenshot of your Accounts overview showing the account settings menu in the client portal