You can monitor your real-time trading account balance, available equity, and promotional credit bonus across the VT Markets Client Portal and MetaTrader 4 / MetaTrader 5 (MT4/MT5) terminals. Understanding how these values are calculated helps ensure effective margin management and avoid unexpected account liquidations.

• How to check trading balance and credits via the VT Markets Client Portal (Web)

  1. 1. Log in to the VT Markets Client Portal using your registered email and password.

  2. 2. Click the Account tab from the left-hand navigation menu.

  3. 3. Locate your trading account card to view your live Balance and Credits directly.

• How to check trading  account balance on desktop terminals (Windows / macOS - MT4 & MT5)

  1. 1. Open MetaTrader 4 or MetaTrader 5 and log in to your live trading account.

  2. 2. Open the bottom terminal window:

     • • MT4: Press Ctrl + T (or go to View > Terminal).

     • • MT5: Press Ctrl + T (or go to View > Toolbox).

  3. 3. Click on the Trade tab at the bottom of the window to inspect your real-time Balance, Equity, Margin, and Credit.

• How to check trading  account balance on mobile devices (iOS & Android - MT4 & MT5)

  1. 1. Launch the MetaTrader 4 or MetaTrader 5 mobile application.

  2. 2. Sign in using your trading account number, password, and designated trade server.

  3. 3. Tap the Trade tab:

     • • iOS: Tap Trade on the bottom navigation bar.

     • • Android: Tap the Trade tab on the top or bottom menu.

• Key distinctions between balance, equity, and promotional credit bonus

  • • Balance:

    • Represents actual realized cash from settled trades and deposited funds.

    • Subject to anti-money laundering (AML) standards in your registered region, your cash balance can be withdrawn at any time.

  • • Credit bonus:

    • Represents non-withdrawable promotional trading margin credited to support active positions and absorb floating drawdowns.

    • Initiating a withdrawal or executing an internal transfer may trigger the proportional or full removal of active promotional credits, based on campaign terms.

  • • Why equity differs from balance:

    • Equity reflects your real-time liquidation value: Equity = Balance + Credit ± Floating Profit/Loss

    • Equity fluctuates continuously while market positions remain open.

• Troubleshooting common trading account balance and credit inquiries

  • • Trade or balance tab missing in MT4/MT5:

    • If the bottom status panel disappears, press Ctrl + T or navigate to View > Terminal (MT4) or View > Toolbox (MT5) to restore the panel.

  • • Displays between Client Portal and MT4/MT5:

    • On the MT4/MT5 platform or within the client portal, the "equity" (floating value) will fluctuate whenever there are open positions. Please ensure that you are comparing "balance" against "balance," rather than "balance" against "equity."

  • • Promotional credit bonus not credited:

    • Verify that your deposit satisfies all promotion requirements (e.g., minimum eligible funding tier, approved account type, or claim submission). Certain campaigns require review by the internal team and can take several business hours to reflect.

  • • Credit bonus removed unexpectedly:

    • Submitting a fund withdrawal or executing an internal balance transfer between trading accounts triggers automated credit forfeiture in accordance with promotion guidelines.

• Need more help?

  • If your account balance or credit figures display unexpected discrepancies between platforms, contact Customer Support via 24/7 Live Chat on the website or email info@vtmarkets.com from your registered address with the following details:

    1. 1. Registered full legal name and email address

    2. 2. MT4 / MT5 trading account number

    3. 3. Full screenshot of the MT4/MT5 terminal or the VT Markets Client Portal displaying the discrepancy