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How do I check the trading account balance and credit Bonus?

You can monitor your real-time trading account balance, available margin, and promotional credit bonus across the VT Markets Client Portal, MetaTrader 4 / MetaTrader 5 (MT4/MT5).

Check Your Balance and Credits Via the VT Markets Client Portal (Web)

  1. 1. Log in to your VT Markets Client Portal.

  2. 2. Click the Account tab from the left-hand navigation menu.

  3. 3. Locate your trading account card to view your live Balance and Credits directly.

 

 

Check Trading Account Balance steps on Desktop (Windows / macOS - MT4 & MT5)

  1. 1. Open MetaTrader 4 or MetaTrader 5 and log in to your trading account.
  2. 2. Open the bottom panel:
    1. MT4: Press Ctrl + T or go to View → Terminal.
    2. MT5: Press Ctrl + T or go to View → Toolbox. 
  3. 3. Click on the Trade tab at the bottom of the window.

 

 

Check Trading Account Balance steps on Mobile App (iOS & Android - MT4 & MT5)

  1. 1. Launch the MetaTrader 4 or MetaTrader 5 app on your phone.
  2. 2. Log in to your trading account.
  3. 3. Tap the Trade tab:
    1. On iOS: Tap Trade in the bottom navigation bar.
    2. On Android: Tap the Trade tab near the top or bottom menu

 

 

Key Distinctions and Common Questions between Balance and Equity 

  • Balance vs. Credit Bonus:

    • Balance: Represents real cash deposited or realized through trading. Subject to standard AML rules, balance amounts can be withdrawn at any time.

    • Credit Bonus: Non-withdrawable virtual margin provided through official promotions to enhance leverage and absorb floating drawdowns. Initiating a withdrawal or internal transfer may lead to proportional or full removal of active credits based on the campaign's specific terms.

  • Why Equity Differs from Balance:

    • Equity fluctuates continuously with open market trades (unrealized P/L) and incorporates your active credit bonus to reflect total margin resilience.

 

 

Troubleshooting & Common Issues when checking balance and credit bonus

  • Terminal Window Not Displaying (MT4 / MT5): If the Trade or History status bar disappears, press Ctrl + T (or click View > Terminal / Toolbox from the top menu) to restore the window.

  • Balance Discrepancy Between Portal and Terminal: The Client Portal displays your settled balance, whereas MT4/MT5 displays fluctuating Equity when you have open trades. Verify that you are comparing Balance to Balance, not Balance to Equity.

  • Credit Bonus Not Credited: Verify that all promotion criteria have been met (e.g., minimum deposit tier, qualifying account type, or claim form submission). Certain campaign bonuses require manual audit review and can take several business hours to credit.

  • Credit Bonus Deducted After Withdrawal: In accordance with promotion terms and conditions, executing a withdrawal or internal transfer from a trading account will trigger a proportional or total forfeiture of promotional credits to maintain required risk-management margins.

 

Need More Help?

  • If your balance displays discrepancies across platforms, contact Customer Support via 24/7 Live Chat or email info@vtmarkets.com from your registered email address with the following details:

    1. 1. Registered email address

    2. 2. MT4 / MT5 trading account number

    3. 3. Full screenshot of the MT4/5 terminal or client portal displaying the discrepancy

 

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