A document will not be approved if it does not meet the following requirements:

The most common reasons for documents not being approved are as follows:

● Document has expired (we do not accept documents that were issued over 6 months ago)

● Copy of the document is not clear

● Document is provided in a form of screenshot; please provide the photo or PDF of the document

● Copy of the document is not provided in full (picture is cut, not all 4 corners are provided)

● Proof of address document should include valid residential address on it

● Encrypted document

We will send you an email with the reason(s) of your document verification result.