Why have my advanced verification documents not been approved?

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An advanced verification document will not be approved if it does not meet the following requirements:

The most common reasons for documents not be approved are as following:

● The Proof of Identity (POI) or Proof of Address (POA) have any interoperability
● Document has expired (we do not accept documents that were issued over 3 months ago)
● Copy of the document is not clear
● Document is provided in a form of screenshot; please provide the photo or PDF of the document
● Copy of the document is reflective
● Copy of the document is not provided in full (picture is cut, not all 4 corners are provided)
● Proof of address document should include valid residential address on it
● Encrypted document

We will send you an email with the reason(s) of your document verification result. Please upload a valid document by clicking the "International Bank Transfer" method on the deposit or withdrawal page for further verification.

Risk Warning: Trading CFDs carries a high level of risk and may not be suitable for all investors. Leverage in CFD trading can magnify gains and losses, potentially exceeding your original capital. It’s crucial to fully understand and acknowledge the associated risks before trading CFDs. Consider your financial situation, investment goals, and risk tolerance before making trading decisions. Past performance is not indicative of future results. Refer to our legal documents for a comprehensive understanding of CFD trading risks.

The information on this website is general and doesn’t account for your individual goals, financial situation, or needs. VT Markets cannot be held liable for the relevance, accuracy, timeliness, or completeness of any website information.

Our services and information on this website are not provided to residents of certain countries, including the United States, Singapore, Russia, and jurisdictions listed on the FATF and global sanctions lists. They are not intended for distribution or use in any location where such distribution or use would contravene local law or regulation.

VT Markets is a brand name with multiple entities authorised and registered in various jurisdictions.
· VT Markets (Pty) Ltd is an authorised Financial Service Provider (FSP) registered and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa under license number 50865.
· VT Markets Limited is an investment dealer authorised and regulated by the Mauritius Financial Services Commission (FSC) under license number GB23202269.

VTMarkets Ltd, registered in the Republic of Cyprus with registration number HE436466 and registered address at Archbishop Makarios III, 160, Floor 1, 3026, Limassol, Cyprus.

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